1. Privacy Commitment
The Essential Foundation (EF) respects the privacy of all participants and families/carers (participants) and abides by both Commonwealth and New South Wales privacy legislation regarding how we collect, use, manage and store all personal information.
2. What are the Rights of Participants?
Participants have the right to know:
- Why we and third parties working with us are collecting their personal information;
- What information we retain;
- How we use it; and
- With whom we share it
Participants also have the right to check the information we hold about them and correct it if necessary.
3. What information will EF collect?
EF and third parties working with us will only collect such personal information as is necessary for us to provide participants with our services. This may include
- Name, email address, age (required)
- Home address, date of birth, telephone number.
- Credit/debit card information (if paying for the course on your own, not through your provider).
- Data relating to your use of our Website and enrolment on Online Courses.
- Information provided by you when you correspond with us (including via surveys).
- Any content submitted by you during the Course, such as activities, quizzes, and the results of any
4. How will EF collect information?
EF may collect information in person, or via telephone, mail, email or internet contact. How we collect information depends upon the methods of interaction between us.
Personal information is protected by Australian law and is collected to assess participant service needs and to deliver/administer services. To the extent reasonably required, EF will share personal information with providers engaged by or working alongside EF to deliver services to participants.
If participants don’t wish for personal information to be collected, we will use reasonable endeavours to accommodate this request. If = participant provide us with incorrect information or do not wish us to collect it at all, this may limit our ability to:
- Provide our services
- Keep informed of company updates and services information
- Respond to an inquiry or request
5. Purpose of collection, use and disclosure or participant information
We will only collect, use and disclose sensitive information where it is reasonably necessary and either with participant consent or as legally permitted.
We collect, use and disclose personal information for the ‘primary’ purpose of conducting our business including (but not limited to):
- providing, monitoring and tailoring services to suit participants needs;
- providing technical support
- planning, researching and analysing our services to make improvements responding to an inquiry or request
- working with service providers
- fulfilling obligations to government authorities
- where a reasonable person would expect us to collect, use and disclose the information; and, where the participant consents, whether this is expressed or implied.
6. Will your information be secure
EF uses modern techniques and processes which meet current industry standards to ensure that participants’ personal information is kept secure and confidential.
Only EF employees and authorised contractors have access to and handle participants’ personal information.
EF has a secure computer system and hard copy documents are stored in secure facilities.
7. Record Keeping
We only retain participant information for as long as services are provided and no longer than is legally required.
8. Can you Access and correct your information?
We will ensure the information we hold about participants is complete, up to date and accurate.
Participants may request access to their information by contacting their EF Representative and if it is incorrect, we will either correct it or if this is not possible, explain our reasons, in writing.
9. How does EF manage a notifiable data breach?
In the unlikely event of a data breach, it will be contained to prevent any further compromise of any personal information and will be investigated and managed to reduce or mitigate any further risk.
If the breach is deemed to be serious (an eligible data breach), EF will notify all relevant parties, including the Australian Information Commissioner (Commissioner) as required under the Notifiable Data Breaches (NDB) scheme, and review the incident and take any additional action necessary to prevent future breaches.
10. How can I resolve any Privacy Issues?
If participants have any questions about how we handle personal information or wish to lodge a complaint, they can contact their Representative, and we will investigate and respond as soon as practicable.